Trust & Transparency

Privacy Policy

How we protect your details and serve you with confidence.

At Marathi Kachori™, we value the trust you place in us when ordering our authentic Maharashtrian delicacies. This Privacy Policy details how we collect, use, and protect your personal information when you visit our website, place orders via WhatsApp, Swiggy, or Zomato, or contact us.

1. Information We Collect

We only collect information necessary to fulfill your orders and offer a seamless service:

  • Order Details: Your name, phone number, and delivery address when you order directly from us.
  • Communication: Message history when you contact us via WhatsApp, call, or email.
  • Device & Usage Info: Basic browser metadata, IP address, and page interaction to keep the site functioning smoothly.

2. How We Use Your Information

Your data is used solely to provide a premium cloud kitchen experience:

  • To process, prepare, and deliver your food orders safely and punctually.
  • To communicate updates about your order status, delivery, or menu specials (only with your explicit consent).
  • To improve our site design, kitchen services, and overall dining experience.

3. Third-Party Platforms & Ordering

When you order through third-party platforms like Swiggy, Zomato, or communicate with us on WhatsApp, your transactions and data are also subject to their respective privacy terms:

  • WhatsApp: We use WhatsApp for order coordination. Standard WhatsApp end-to-end encryption secures your chat history.
  • Swiggy & Zomato: Delivery details and payments processed on these platforms are managed by Swiggy/Zomato according to their respective policies.

4. Data Security

We implement strict security measures to protect your personal details. We do not store financial details or credit card information. Access to customer contact details is limited only to members of our team responsible for kitchen coordination and delivery.

We will never sell, rent, or trade your personal information to third-party marketing companies.

5. Cookies & Site Analytics

Our website uses basic technical cookies to improve loading speed, remember your preference settings, and ensure security. You can adjust your browser settings to reject cookies, though some layout animations or features may function differently.

6. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our kitchen operations or legal guidelines. The date at the top of this page will update accordingly.

7. Contact Us

If you have any questions about this Privacy Policy, your data, or need to request the deletion of your order contact history, please get in touch:

  • Founder: Geetanjali Srivastava
  • Kitchen Location: Ashiyana, Lucknow, Uttar Pradesh, India
  • Phone / WhatsApp: +91 95329 97887
  • Website: www.marathikachori.online